Question 1

Is the hotel family-friendly or suitable for children?

Accepted Answer

Yes, we offer a kiddies’ menu and have a junior suite. Our deluxe rooms (Rooms 9, 10, and 11) and our executive room (Room 12, which includes a lounge and fireplace) are all suitable for families. All rooms, except the honeymoon suite, can be set up as twin rooms and can accommodate up to three guests. Room 12 can sleep up to four. Contact us directly for extra bed options.

Question 2

Are there options for single travellers or groups?

Accepted Answer

Yes, we happily assist with group bookings and also offer single-occupancy options.

Question 3

How close is the hotel to the Drakensberg Mountains?

Accepted Answer

We are near the Sani Pass and the Lesotho border.

Question 4

Are there facilities for relaxing, such as a pool area?

Accepted Answer

Yes, we have a natural rock pool and picnic areas. We offer packed picnics for two or more guests—contact us for pricing. There is also seating under the trees for a peaceful outdoor experience.

Question 5

Is there a concierge service to help plan activities?

Accepted Answer

Yes, our reception offers concierge services, and a porter is also available.

Question 6

Is Wi-Fi available, and is it free?

Accepted Answer

Yes, free Wi-Fi is available in all rooms.

Question 7

Is parking available on-site?

Accepted Answer

Yes, we offer on-site parking; however, we are unable to accommodate charging for hybrid or electric vehicles.

Question 8

Do you have laundry or dry-cleaning services?

Accepted Answer

We provide laundry services for washing and ironing, but we do not offer dry-cleaning.

Question 9

Are pets allowed?

Accepted Answer

Pets are allowed with special permission and at an additional cleaning charge.

Question 10

Do you offer any special packages or discounts?

Accepted Answer

Please check our website for current specials and follow us on Facebook or Instagram for updates.

Question 11

What are your check-in and check-out times?

Accepted Answer

Check-in is from 2:00 PM, and check-out is by 10:00 AM. Please contact us if you require special arrangements.

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